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How Much Is Enough?
By George Porter
Sometimes during the course of set-up seminars, I get asked
questions by installers like: How come I'm recommending that they
see there is site preparation AND they see there are the right
kinds of anchors according to the book AND that they see to it
that the factory manual is followed AND I'm really giving them
a lot to do AND they just don't have time for all that. They tell
me that they've got one day to set a home and they've got to get
it done and do another one tomorrow. And in the case of single-wides,
there may be two or three in one day. My usual response to that
question is: What would happen if you went to go see the doctor
with a pain in your lower abdomen. He takes one look at you and
he says "Well, you've got appendicitis. Hop up here on my
desk and I'll carve that sucker out." You would instantly
say, "Hey, wait a minute. What about some preparation and
what about some tests and what about a hospital room and anesthesia?"
And the doctor replied to you he didn't have time for all that
mess. He is a surgeon and all he does is cut. Now if you want
your appendix out get on the desk and if you don't, get out of
his way, he's got another customer.
You'd have to be a little bit crazy to put up with a doctor
that talked like this, because if he went ahead and carved you
up on his desk and removed your appendix, you would probably have
some serious problems. However, he would remove your appendix.
When you go to the doctor, you expect to be taken care of. You
expect that all the things it takes to make the whole thing work
will happen. You don't have to ask for an anesthesiologist to
put you to sleep when you have your appendix ripped out and you
don't have to ask that it be done in an operating room and that
they actually sterilize the instruments. You assume all that's
going on because you're going to a person who knows what he's
doing and he's going to take care of you.
I would suggest the installation of housing is somewhat similar.
Many times in the past, all we've done is cut and our patient/customer
has suffered for it. If you tell a customer, "Look, if you
want your lot graded, got ahead and grade it, but I don't do grading,
I block homes, so if you want your home blocked, I'll be glad
to do that, but I haven't got time for all the rest of it."
I would suggest you're acting very much like that doctor who wants
to rip out your appendix on his desk. Most people know enough
about medicine to know that's certainly not the way you do it.
And if you didn't know that much, you would sure know something
was wrong when he started cutting you open without an anesthesiologist.
Far fewer home buyers realize the importance of the details
needed to create for them a safe, comfortable, attractive investment
in housing. Many home buyers, in fact, believe that once you have
a roof over your head, all the rest of the stuff they try to sell
you is just simply more profit for the dealer. This impression
may have been created by visiting some sales organizations who
have convinced them they can buy the same home for less if they
don't spend all that extra money on anchoring, site preparation
and the like.
In this day and age, it's kind of surprising that there are
still lots of folks selling these things like they were travel
trailersCjust simply cash and carry. I think in 1993 we are selling
homes and it should be treated like a home. When you buy a house
from a conventional home builder, it may not have bushes and a
lawn, but it will have drainage and utilities will probably be
hooked up and running. The home itself will be built on a foundation
to which the sills are bolted and there is considerable consultation
between the builder and the homeowner, both before, during and
after the house is completed to be absolutely certain that the
home buyer understands what is absolutely necessary and what can
be considered an option. Anything related to the health, safety,
welfare and the security of the homeowner's investment is necessary
and that's how much is enough.
Any time we cause the creation of a home without these ingredients,
we are perpetuating trailer mentality and cutting our own throats
at the same time.